How MTN Business Card works
One accountable partner from order to after-sales. MTN takes the payment; Vaurse runs the rest, in MTN’s brand.
AA person buys their own card
In MyMTN or on the web. Nobody needs to install anything to receive a contact.
Customer
MyMTN app or web
MTN
Vaurse
1Open My Business CardIn MyMTN › More › My Business Card, or on card.mtn.com.gh.
2Profile filled inName and number from the MTN account. They add a photo, role, links and an optional payment link.
3Pick a plan and a cardBasic (free) or Professional. A design from 6, or their own. PVC, metal or wood.
4PayMoMo or the MTN bill. The only step MTN handles.
5Check the orderDetails and design checked, profile set up, the customer told by SMS.
6Print, encode, check, packIn-house. Every card tapped and scanned on Android and iPhone before it is packed.
7Deliver to the door3 to 5 working days, tracked in the app. Photo and code as proof. Missed? New time or a pickup point.
8Switch it onTap the card on the phone and type the PIN from the box.
9Share itTap or scan. The profile opens in any browser: Save contact or Exchange.
10See who connectedViews, taps, link clicks and leads. Professional downloads reports.
BA company gives cards to its staff
The company works in the MTN Business portal; staff accept in MyMTN.
Company and staff
Portal and MyMTN
MTN
Vaurse
1Sign upOn the MTN Business portal: company details and a director’s Ghana Card.
2Check the companyWithin 1 working day. Cards print only after this.
3Add staffOne by one, or a spreadsheet. Same company look on every card.
4Staff acceptEach person gets an SMS and accepts their company card in MyMTN.
5Check the designLogo, print quality and words, before printing.
6Order cardsBulk order with volume discounts from 50 cards.
7PayInvoice, MoMo or the MTN bill.
8Print, check, deliverTo the office or to each person, 3 to 5 working days, tracked, with proof of delivery.
9Run the teamSwitch cards on and off, move people, leads and downloadable reports.
CA card is lost, replaced or upgraded
The profile lives in the account, not on the card, so a new card picks up where the old one left off.
Customer
MyMTN app or web
MTN
Vaurse
1Lost, damaged or upgradingCard settings › Lost or stolen, or Upgrade my card.
2Old card off at onceA tap or scan shows “switched off”. The profile keeps working.
3PayFor the replacement or the upgrade, MoMo or the MTN bill.
4Print and deliverProfessional first. Same 3 to 5 working days, tracked.
5Tap to switch onThe new card opens the same profile.
6Nothing lostSame link, contacts, insights and plan. QR codes already shared keep working.
DAfter the sale: support, run by Vaurse in MTN’s name
Customers only ever see MTN Business Card support. Proposed service levels.
HelpIn MyMTN, the portal, a support line and WhatsApp. AI agents answer 24/7; people take over 8:00–20:00, Monday to Saturday, and reply within 1 hour.
Lost cardSwitched off straight away, any time, in the app or by the support line.
ActivationHelp with the tap or the PIN; a new PIN sent to the number that bought the card.
Complaints and replacementsWrong print or faulty chip: reprinted free and delivered within 2 working days.
EscalationAI agent, then a support agent, then the support lead, then engineer on call (30 minutes for an outage), then the account lead. Payment questions go to MTN Finance.
PlatformSecure hosting, Ghana data-protection rules, daily backups, a second copy for disaster recovery, updates and fixes.
Reports for MTNCustomers, cards, orders, delivery times, tickets and revenue, live in the back office and downloadable.
Delivery problemsTwo calls, then a link to pick a new time or a pickup point. Every delivery has a photo and code as proof.
MTNOwns the brand and the customer · takes payment through MoMo and the MTN bill · agrees prices and plans · sees everything and downloads reports in the back office.
VaurseOwns everything else, end to end: the platform, order checks, company and design checks, printing and encoding, packaging, nationwide door-to-door delivery, customer support, replacements, complaints, security and reporting.
Customer, company or appMTNVaurse